Respond.io is a customer communication platform that allows businesses to manage and respond to customer inquiries and requests across various channels, including email, chat, and social media. Ultimately Respond.io is designed to help businesses streamline their customer support processes, improve response times, and enhance the overall customer experience. In Respond.io I always focus and contribute on following key areas.

• Collaborating with developers and IT staff to design, deploy, and maintain software and systems.
• Automating build, test, and deployment processes.
• Monitoring and analyzing system performance and identifying areas for improvement.
• Implementing and maintaining infrastructure as code.
• Building and maintaining continuous integration and delivery pipelines.
• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Contribute to absorption of new technologies, processes and methods.
• Responsible for the timely and quality deliveries of the assigned tasks.
• Accomplishes engineering and organization mission by completing related results as needed.

Infrastructure and CICD

Used Technologies and Tools

Unit Testing

Code and lead fully skilled, multinational software engineering team to build enterprise grade coaching platform to take coaching industry to next level. This platform support to conduct online coaching, communicating, payment handling, marketing and progress tracking. In this project I always focus and contribute on following key areas.

• Migrate legacy instance-based infrastructure to containerized reliable platform for improving the scalability and robustness.
• Drive team to new deployment strategies to automate and maintain deployment flow using GitLab CI/CD and other industry standards tools.
• Build strong work relationship with the client’s product management team.
• Liaise closely with client’s product manager to clearly present/discuss ideas.
• Plan and estimate for technical design, development, and deployment tasks.
• Take overall responsibility and ownership of deliverables for integrations.
• Providing technical solutions for the implementations.
• Contribute to absorption of new technologies, processes and methods.
• Responsible for the timely and quality deliveries of the assigned tasks.
• Develop an open culture to instill confidence, diversity of perspectives and knowledge sharing.
• Managing partnerships with vendors and other SMEs as needed.
• Manage knowledge at various spectrums appropriately to avoid losing it and help newcomers pick it up fast.
• Develop an environment to focus on customer needs.

Used Technologies

API Integration Testing

E2E Testing

Infrastructure and CICD

Code and lead fully skilled software engineering team to build enterprise application pool for Sydney-based property management company

Work as a team member in GTO VTAF Core developer team. VTAF is a flexible test automation framework that helps create robust and scalable test automation suites and addresses gaps in traditional test automation approach.

• Advanced Computer Networks
• Parallel and cluster computing
• Embedded Systemes
• Information Systems Security
• Intelligent Systemes
• Mobile Computing
• Data Structures and Algorithms
• Object Oriented Programming
• Human Computer Interaction

• Former Assistant Secretary of Association of Rajarata Information and Communication Technology(ARICT)
• Former Member of University Wrestling Team